LifeCare Assurance Company: Long Term Care Administation


	James M. Glickman, FSA, CLU, MAAA, FLMI President and Chief Executive Officer Jim founded LifeCare in 1988 and is the driving force behind LifeCare’s innovative approach to long-term care insurance product design. In addition to his role as CEO, Jim directly oversees LifeCare’s marketing and actuarial functions. Jim is a third generation insurance professional with over thirty-five years experience in the life and health insurance industry. Prior to founding LifeCare, Jim had progressively higher level responsibilities with CNA, Alexander Hamilton, Maccabees Mutual, Pacific Standard and PennCorp Financial, where he developed his expertise in actuarial pricing, marketing and reinsurance negotiations. His unique ability to design innovative products with sufficient reinsurance to ensure corporate profitability is the key to LifeCare’s success in structuring sound joint venture arrangements in the long term nursing care market. Jim led the effort to form the Society of Actuaries' Long Term Care Insurance Section and was its chairperson for its inaugural year in 2000, as well as his final year on the council in 2004. Jim led the effort to develop the Annual Intercompany LTCI Conference, serving as chairperson for the first four, while remaining heavily involved in the fifth and six conferences. He was awarded the first “Lifetime Achievement Award” presented at the Fifth Annual Intercompany LTCI Conference. Jim is a frequent speaker at national long term care conferences, and has authored many industry articles on long term care insurance, including the annual Broker World LTCI Surveys for 2000 through 2004. Jim is a Fellow of the Society of Actuaries (FSA), a Chartered Life Underwriter (CLU) and a Fellow of the Life Management Institute (FLMI).
	Alan S. Hughes Executive Vice President and Chief Operating Officer Since co-founding LifeCare in 1988, Alan has been responsible for the day-to-day operations of LifeCare. He manages all corporate areas other than Actuarial and Marketing. Alan’s insurance industry career spans over 40 years, beginning at PennCorp Financial, where he held officer positions with its Pennsylvania Life and Massachusetts Indemnity subsidiaries, then joining First Executive Corporation, where he was the first employee and chief administrative officer of its universal life startup, First Delaware Life. Alan’s administrative expertise and prior experience guiding an insurance company startup have been instrumental in ensuring that LifeCare delivers on its promises and is positioned for rapid growth.
	Pete Diffley Senior Vice President, Risk Management Pete has over thirty years of insurance company experience, including over fifteen years with LifeCare. Prior to joining LifeCare, Pete was Vice President of Underwriting for Pennsylvania Life Insurance Company, where he managed a department of 20 underwriters and had responsibility for all aspects of underwriting procedure and administration. He worked closely with claims management to define an integrated company philosophy of underwriting and claims handling. At LifeCare, Pete has focused on designing a streamlined but thorough underwriting process to minimize claims disputes and allow for the timely payment of benefits.
	Gwen Franklin, ACS Vice President, Marketing Services Gwen has over twenty-five years of insurance company experience, including eight years with LifeCare, and is responsible for managing LifeCare’s marketing support function for its client companies, their home office support staff, and field force. Gwen is a licensed agent and prior to joining LifeCare, managed the field marketing support department for John Alden Life’s Western Service Center, providing sales support and product training. When SunAmerica acquired John Alden's annuity business, Gwen joined SunAmerica as a Customer Service Manager for their call center.
	Tony Gallotto Vice President, New Business and Policy Service Tony has over twenty-five years of insurance company experience, including ten years with LifeCare, and Tony is responsible for maintaining the New Business Department's ability to issue policies quickly and accurately, and for assuring Policy Service's proficiency at providing information and assistance to LifeCare's policyholders. Tony began his insurance career at PennCorp Financial in Underwriting and, during his fifteen years at PennCorp, held management positions in New Business and Policy Service. Prior to joining LifeCare, Tony was responsible for moving PennCorp's New Business processing from Santa Monica, California to Raleigh, North Carolina, and later managing the Policy Service Department of PennCorp's Canadian Home Office in Toronto, Canada.
	Eileen J. Mangold Vice President, Product Filing and Regulatory Compliance Eileen has over thirty-five years insurance company experience, including over fifteen with LifeCare, and is responsible for the state filing and product approval process, as well as the ongoing activities related to maintaining compliance of those products with all statutes and regulations. Prior to joining LifeCare, Eileen spent over fifteen years at PennCorp Financial, holding positions in underwriting, government relations and compliance. Additionally, Eileen has an integral role in the coordination of various tasks involved in the product release and implementation process.
	Jay R. Peters, FSA, MAAA Senior Vice President and Chief Actuary Jay has over twenty-five years of insurance industry experience, including nine with LifeCare, and is responsible for all actuarial functions including reinsurance product development and financial reporting. Prior to joining LifeCare, Jay was Vice President and Associate Actuary at John Alden Life Insurance Company. He managed the product development, reinsurance administration and compliance areas for the life division. At John Alden, Jay also had responsibility for the development of illustration software for both the life and long term care product lines.
	Jim Rogers Vice President and Chief Information Officer With two decades of IT management experience, Jim is well equipped to lead LifeCare’s infrastructure and security areas. Jim also heads the company’s research and development for new system architecture and integration. Additionally, Jim directed the migration from Token Ring to Ethernet, design of a new IP telephony network and the installation of the IT infrastructure when the company relocated in 2004. Jim has published case studies on IP telephony, IP Recording, topology bandwidth testing and AS400 printing in several periodicals. Prior to joining LifeCare in 1995, Jim worked in LAN administration, AS400 operations and telecommunications for a leading mortgage banking company.
	Dick Sato Vice President, Administration Dick Sato has over thirty-five years of insurance company experience, including ten years with LifeCare, and manages the Media Services, Model Office, Documentation & Imaging, and Office Services Departments. Prior to joining LifeCare, Dick was Vice President of Underwriting and New Business for First Delaware Life Insurance Company, a subsidiary of First Executive Corporation, where he assisted in the company’s startup. Before that, Dick was Assistant Vice President of Underwriting for Executive Life Insurance Company, an affiliate company, and prior to that, an underwriter with Prudential Insurance Company.
	Kirk R. Shearburn, JD Senior Vice President and Chief Compliance Officer Kirk has over twenty-five years of insurance company experience, including over fifteen years at LifeCare, managing the government relations, compliance and product development and implementation process. Kirk began his career as an attorney in private practice, then worked for PennCorp Financial, Beneficial Standard Life Insurance Company and First Delaware Life Insurance Company. Kirk is LifeCare’s representative on the America's Health Insurance Plans (AHIP) Long Term Care Committee.
	Chuck Sheppard Vice President and Claims Director Chuck has over 30 years of insurance company experience, including six at LifeCare, and is responsible for LifeCare’s claims administration. He has held claims management positions for Heritage Life Insurance Company and Protective Life Insurance Company in their Credit Life and Disability divisions, and has over 12 years experience with Pennsylvania Life Insurance Company in its disability division. In addition to his Claim Department responsibilities Chuck works hand-in-hand with LifeCare’s client companies, training both producers and Home Office personnel about Long Term Care Insurance products and claims practices.
	Jay Sherman, JD Vice President, Human Resources Prior to joining LifeCare, Jay practiced law for twenty years, representing business clients in a variety of matters, including labor and employment issues. He transitioned to Human Resources in 1997, performing a number of HR functions for a large, multi-national company. Jay joined LifeCare in 2000, as head of its Human Resources Department, where he has created many of the HR processes currently used to provide an efficient and productive work environment for LifeCare employees.
	Julianne M. Sorice Vice President and Controller Julianne has over 18 years of experience in the insurance industry, as well as four years experience in Public Accounting. At LifeCare, Julianne supervises the Accounting, Agent Contracting and Field Administration departments in performing client company administration, maintaining LifeCare’s accounting records, preparing financial reports, ensuring agent licensing is accurate, and ensuring accurate commission payments. Prior to joining LifeCare, she held a Senior Director position with Zenith Insurance Company, a workers’ compensation insurance company, and was responsible for supervising a staff of 12 in GAAP and Statutory reporting, Accounts Payable, Cash and Investments areas. Prior to Zenith, Julianne worked for 4 years in financial reporting at Odyssey Reinsurance Corporation (formerly Skandia America Corporation), a property-casualty reinsurance company in New York City. Julianne began her career in insurance in 1990 with Coopers & Lybrand in their New York insurance practice. Julianne has a Bachelors of Science degree from Fordham University.