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Documentation Services
Job Title: Documentation Specialist I
Position Summary:
Under close supervision, this position assists in facilitating company wide workflow procedure documentation and works with accumulated drafted workflow procedures, formatting them into a predefined layout that is consistent with LifeCare standards. Analytical skills and the ability to document both fine details and overall workflows are required for this job. Additionally, the position assists in the writing, implementation and updating of the documentation process and other higher-level projects. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Fostering sound relationships with individuals or entities inside and/or outside the company is necessary.
Duties:
- Creates and updates departmental policies and procedures
- Tests, identifies errors and recommends improvements on a wide variety of projects, including Fillable Forms
- Creates and maintains Calligo based forms and letters
- Assists Documentation Specialists in the development of written training procedures
- Achieves at least 99% accuracy and product quality on projects that are delivered to customers
Requirements:
- One year previous work experience in an office environment
- Familiarity of document processing and spreadsheet software, including Microsoft Office (Word, Excel, Visio).
- Proficiency in oral and written English language communication
- Previous work experience documenting policies and procedures is a plus
- Willingness to work cooperatively with others
- Detail oriented
- Strong troubleshooting skills
- Excellent listening and note-taking skills
- Able to perform and manage multiple tasks and projects under time constraints
- Excellent organization and planning skills
- Training equivalent to two semesters of college level English, or completion of a specialized course of study
Please send resume to: hr@lifecareassurance.com
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